Citizen Satisfaction Survey 2015

The City of Calgary uses the Citizen Satisfaction Survey to understand the needs and perceptions of Calgarians and identify areas for improvement. This year, The City also conducted research on Calgary’s economy to better understand the impact it has on Calgarians’ perceptions of quality of life, satisfaction with City programs and services, and the economic role of The City.Every year, The City conducts a Citizen Satisfaction survey to ask Calgarians how satisfied they are with City performance, services and overall quality of life in Calgary.

• 86% of Calgarians say their quality of life is good, but one-quarter of Calgarians think the quality of life has ‘worsened’ in the past three years – up a significant 5 percentage points from 2014.
• Infrastructure, traffic and roads remain at the top of the issue agenda, while transit continues to hold second place.
• Infrastructure, traffic and roads remain at the top of the issue agenda, while transit continues to hold second place.
• Infrastructure, traffic and roads remain at the top of the issue agenda, while transit continues to hold second place.
• Calgarians think The City should invest more in transit, affordable housing and traffic flow management and transportation planning.
• View the 2015 Citizen Satisfaction Survey report or visit the Research & Engagement Library for previous reports.

Calgary’s Economic Resilience Survey Results

This year, Council initiated additional research to understand the impact the economy has on Calgarians and The City’s role given the current economic environment. Highlights include:

• 61% of Calgarians describe the current economic situation in Calgary as bad and don’t expect it to improve.
• 57% indicated the economic downturn has impacted their household.
• 75% think it is a good time for The City to be investing in new projects like roads, public transportation and local facilities.
• View the full Research on Calgary’s Economy report.

Results from the Citizen Satisfaction Survey are analyzed at a ward level in order to help The City make decisions that are based on the unique needs of each community. Please view the Ward 13 2015 Citizen Satisfaction Survey or check out the Ward Map Summaries.